5 minTroubleshooting

Can't Connect via SSH

Step-by-step guide to diagnose and fix SSH connection issues.

1

Confirm the instance is running

SSH is only available when your instance status shows Running. If it's in a Starting or Error state, wait or redeploy first.

2

Check your SSH key

Ensure the public key saved in Settings → SSH Keys matches the private key you're using locally.

Verify key fingerprint
ssh-keygen -lf ~/.ssh/id_ed25519.pub
3

Use the correct command

Copy the exact SSH command from your instance details page. The host, port, and username are assigned per-instance.

Example command format
ssh -i ~/.ssh/id_ed25519 root@<instance_ip>

Some instances use a non-standard port — copy the exact command from your dashboard, it includes the correct host, user, and port.

4

Check firewall / port rules

Some corporate networks or ISPs block non-standard ports. Try connecting from a different network or use our in-browser Web Terminal as a fallback.

Still blocked?

Contact support and include your instance ID, the SSH command you're running, and the full error output.

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